Parent Leader Accounts

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Overview

  • Starting in April, 2025 all Parent Association (PA)/Parent Teacher Association (PTA) leaders and Title I parent leaders (PAC chairs, PAC chair alternates, COPS users) will receive individual @DOEexternal.nyc accounts.
  • In addition, each parent leader organization will be assigned a shared inbox that is accessible through their individual accounts. 

NOTE: If parent leaders are in multiple parent leader roles, they will only be issued one account.

With these accounts, parent leaders can access these applications: 

  • Google Apps including:
    • Gmail, Meet, Drive, Docs, Slides, and Sheets
  • Microsoft Apps including:
    • Word, Excel, and PowerPoint
  • Zoom

Parent leaders should reach out to their schools, district family support liaison, or family leadership coordinator about getting accounts created.

For all technical issues related to these accounts, either:

  • Open a ticket in the Support Hub. 
  • Reach out to your school support person

Timelines for Creating @DOEexternal.nyc Accounts

Individual Parent Leader Accounts

  • Starting in April, 2025 all Parent Association (PA)/Parent Teacher Association (PTA) leaders and Title I parent leaders (PAC chairs, PAC chair alternates, COPS users) will receive individual @DOEexternal.nyc accounts.
  • In addition, each parent leader organization will be assigned a shared inbox that is accessible through their individual accounts. 
  • Once parent leader elections in your school are complete, your school’s designee should begin creating accounts for all parent leaders.

    Shared Parent Leader Inboxes

    • Starting in April 2025, each parent leader organization will also be assigned a shared inbox that is accessible through their individual accounts.
    • The shared inboxes for each parent leader organization will be created by June 1, 2025.
    • No action is required by schools at this time, as all parent leaders will automatically be given access to their respective inboxes. 
    • Parent leaders should use the shared inbox for their parent organization bank accounts beginning September 2025.
      • Note that previously issued @schools.nyc.gov accounts will be deactivated on November 1, 2025.  

     Training and Support

    • Beginning in June 2025, there will be training sessions for school staff (parent coordinators and school designees who create the accounts) and parent leaders.
    • More information will be announced in a future edition of Principals Digest. 

     For more information, refer to the Parent Leader Accounts InfoHub page. For questions, email tech@schools.nyc.gov.     

    NOTE: If parent leaders are in multiple parent leader roles, they will only be issued one account.

    Using Your @DOEexternal.nyc Account

    Guidance on:

    • Signing in
    • Setting and resetting passwords
    • Privacy
    • Safety

    can be found on the Using Your DOEexternal.NYC Account page of the InfoHub.

    Have a question?

    Reach out to your district family support liaison, or family leadership coordinator. If you have technical issues, please submit a Support Hub ticket.