Parent Leader Accounts

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Overview

Beginning in January 2024, all Parent Association/Parent Teacher Association parent leaders and Title I parent leaders (PAC Chairs, PAC Chair alternates, COPS users) will be issued @DOEexternal.nyc accounts that they can use for all activities and duties related to their parent leader roles. 

NOTE: If parent leaders are in multiple roles, they will only be issued one account.

With these accounts, parent leaders can access these applications: 

  • Google Apps including:
    • Gmail, Meet, Drive, Docs, Slides, and Sheets
  • Microsoft Apps including
    • Word, Excel, and PowerPoint
  • Zoom

Parent leaders should reach out to their schools, district family support liaison, or family leadership coordinator about getting accounts created.

For all technical issues related to these accounts, either:

  • Open a ticket in the Support Hub. 
  • Reach out to your school support person

Timelines

Timeline for Creating @DOEexternal.nyc Accounts

Additional information will be posted in Principals Digest as it becomes available. Previous timeline benchmarks have been:

  • Beginning January 2024:
    • Districts start creating accounts for their Title I district parent leaders and support schools with creating accounts as needed.
    • Schools create accounts for current Title I parent leaders. 
    • Title I parents can begin using their accounts as soon as they are created. 
  • Beginning in April 2024:
    • Schools and districts start creating accounts for all other parent leaders (including newly elected Title I parent leaders). 
    • Schools and districts should also create accounts after parent leader elections have been completed at their school/district.

Timeline to Disable Existing Shared Parent Leader @Schools.nyc.gov Accounts

This section applies only to those parent leaders who currently have a shared @schools.nyc.gov account:

  • Once parent leaders get their new individual @DOEexternal.nyc accounts, they should:
    • Identify all relevant files stored in their @schools.nyc.gov accounts that need to be stored in their new accounts. 
    • Parent leaders should note document retention policies detailed in Chancellor's Regulation 660 on financial record keeping for PTAs when considering which files to store in the new @DOEexternal.nyc account.

Timelines for disabling @schools.nyc.gov accounts are being extended and more information with those deadlines will be posted on this page and announced in PDigest shortly.

Using Your @DOEexternal.nyc Account

Guidance on:

  • Signing in
  • Setting and resetting passwords
  • Privacy
  • Safety

can be found on the Using Your DOEexternal.NYC Account page of the InfoHub.

Have a question?

Reach out to your district family support liaison, or family leadership coordinator. If you have technical issues, please submit a Support Hub ticket.