Congratulations on accepting your job offer! Once you have received and accepted your job offer at the DOE, there are some important steps to complete before you arrive for your first day of work. This page includes important information about those steps, including required documentation, steps for your pre-hire background and certification checks, and getting started with DOE Systems.
Your hiring manager and HR Director should work closely with you as you move through these steps. Use this page as a quick reference for tracking your progress and finding necessary resources.
Applicant Gateway
Before you can begin work at the DOE, you must create or log into your existing account with the DOE's Applicant Gateway System and complete and submit all required forms.
Fingerprinting
All candidates seeking employment with the NYC DOE or with a vendor associated with NYC DOE are required to undergo fingerprinting as part of the pre-employment background check and security clearance process. Fingerprinting for NYC DOE candidates is conducted exclusively by the third-party vendor IdentoGO.
Candidates who receive a nomination and require fingerprinting must register and undergo fingerprinting with IdentoGO. Please be aware that fingerprinting should only be scheduled after receiving your DOE nomination. To access the information needed to schedule your appointment with IdentoGO, please review the instructions in your Fingerprint Instruction Sheet, located in Applicant Gateway under the E-Forms tab.
I-9 Verification of Documentation
Individuals requiring an I-9 verification will need to complete this via an in-person appointment at the HR Connect Service Center. Appointments are available via the HR Connect Service Center Reservation System.
For more information acceptable documentation for I9 verification, see the Official U.S. Citizenship and immigration Services website.
Proof of Certification for School-Based Employees
Teachers, guidance counselors, school psychologists, school social workers, and other school-based staff must show proof of certification in addition to submitting fingerprints in order to begin working. If you hold a current New York State Education Department certificate, we can validate your credentials automatically. Visit the Certification page and TeachNYC.net to learn more.
Welcome Letter (School-Based Employees Only)
Once your staffing is complete, you will receive a welcome letter authorizing you to begin work, including information to get you started. Review the welcome letter and refer to your HR Director or point person for any clarifications.
DOE Login
Once onboarding is complete, you will receive:
- An email with your user ID and DOE email account.
- Another email with your password information for DOE systems.
Note: These emails will be sent to your personal email address (same email as your Applicant Gateway account).
If you do not receive your DOE login info, please contact your school administration and/or Hiring Manager. If they are unable to assist, contact the DOE Service Desk at 718-935-5100.
Once you have your DOE user ID and password, you can begin to use key DOE systems for accessing human resources forms and information.
Once you have your login, you will be able to go to the NYCDOE InfoHub and click "Employee Sign-in" at the top right. Once signed in, you will have access to many pages with information for DOE employees-go to "DOE Topics," click "Human Resources," and from there explore the page called "New Employees-Beginning Work at the DOE".
If you are a new employee in the application and clearance stage and have questions, please reach out to your hiring manager or your Human Resources Director.
Next Steps
After completing your onboarding and receiving your DOE login credentials, visit the HR Connect Web Portal and InfoHub Employee pages for answers to common HR questions, including pay schedules, direct deposit, and health benefits enrollment.
Because some steps vary based on your role, start with the appropriate new hire page.
HR Connect Web Portal Pages:
- New Hires - Teachers, CSA, & Teacher Line Staff
- New Hires - Administrative Employees & Support Staff
- New Hires - Substitutes
InfoHub Pages:
Rights of Nursing Mothers in the Workplace
DOE employees needing to express breast milk at work have the right to request a lactation space. All managers should proactively identify a lactation space that could be made available if an employee needing to express breast milk at work requests a lactation space through the process set forth in the policy. Personnel Memorandum #1, 2024-2025, describes this process, as well as the requirements that this lactation space must meet. More information about the rights of nursing mothers in the workplace is available on the rights of nursing mothers in the workplace page.