Pilot Overview
Roles and Responsibilities
Schools
- Generate and distribute bus passes (QR codes) to participating students
- Replace bus passes as needed
- Inform families about the program and how it works
Bus Drivers and Attendants
- Scan students on and off the bus using the Driver App or bus scanner
- All participating drivers and attendants have completed training
For School Users
This page serves as a central hub for Ridership Tracking information, including training materials, communication resources, and operational guidance for school staff.
NYC School Bus App Update
As of June 2, an updated version of the NYC School Bus App is available.
This update adds Ridership Tracking for parents and caregivers whose children participate in the Ridership Tracking Pilot and ride on a NYCSBUS route.
In addition to tracking the bus location and route in real time, eligible caregivers can now view when their child boards and exits the bus, providing greater visibility into their student's transportation experience.
School Operations Console (SOC)
The School Operations Console (SOC) is the primary system used to view bus routes and student ridership in real time.
Visit School Operations Console to gain access.
Resources
Communication Materials
- Letter for Families and Caregivers – Explains the program and how families are involved
English, Spanish (Español), Albanian (Shqip), Arabic (عربى), Bengali (বাংলা), Chinese—Simplified (简体中文), Chinese—Traditional (中文), French (Français), Haitian Creole (Kreyòl), Korean (한국어), Russian (Русский), Ukrainian (Українська), Urdu (اُردُو), Uzbek (O'zbek)
Training and Access Guides
- Login Steps to the SOC – Instructions for accessing the system
- SOC Training Guide – Detailed guidance on using the SOC
Reference Materials
- FAQ – Answers to common questions about Ridership Tracking